Order Cancellation Policy
Beyond Raze Orders
Order Cancellation Policy
We understand that sometimes plans change. Our order cancellation policy is designed to be fair and simple for both our customers and our team.
1Customer-Initiated Cancellations
You may cancel your order under the following conditions:
Cancellation Window Within 24 Hours
Order Status Before Dispatch
To request an order cancellation, please contact our customer support team:
Beyond Raze Customer Support
WhatsApp: +92-334-8974272
Email: info@beyondraze.com
Once your cancellation request has been reviewed and approved, you will receive a confirmation message from our team.
2Orders That Cannot Be Cancelled
An order cannot be cancelled if:
- It has already been dispatched
- It is a customized or made-to-order product
- It is part of a special sale or clearance offer
3Brand-Initiated Cancellations
Beyond Raze reserves the right to cancel an order in the following cases:
- The ordered item is out of stock
- Incorrect, fake, incomplete, or unverifiable customer information has been provided
- The customer is unreachable for order confirmation
- Suspicious or fraudulent activity is detected
If an order is cancelled by Beyond Raze, the customer will be informed through the email address or phone number provided with the order.
4Refunds for Cancelled Orders
- For Cash on Delivery orders, no refund is required because no advance payment was collected
- Any applicable transaction, payment gateway, or processing charges may be non-refundable